Technical Support Delivery Analyst- Recruiting

Workday

Pune, India
**
Saas software support
Customer support experience
Log reading and analysis
** Workday is seeking a Technical Support Delivery Analyst in Pune, India, to join their Customer Support team, focusing on providing exceptional service for their SaaS solutions. The ideal candidate should have over four years of experience in software support, particularly in Human Capital Management or Talent Management, and should be adaptable to a shift rotation schedule. **

Job Summary

  • Our customers rely on our team all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage.
  • Handle a queue of Human Capital Management cases, prioritizing issues based on severity and customer impact.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst in Pune, India, to join their Customer Support team, focusing on providing exceptional service for their SaaS solutions. The ideal candidate should have over four years of experience in software support, particularly in Human Capital Management or Talent Management, and should be adaptable to a shift rotation schedule. **

Skills & Requirements

Must-have

  • SaaS software support
  • Customer Support experience
  • log reading and analysis
  • Talent Management solutions support
  • 24x7 shift pattern participation

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • in-person time and remote flexibility
  • Knowledge Centered Service contribution

Key Requirements

  • 4+ years SaaS software support
  • 4+ years Customer Support experience
  • Evidence-based troubleshooting experience
  • Log reading and analysis skill
  • Talent Management solutions support experience
  • Ability to engage and coordinate multiple teams
  • Resilience with tight resolution timeframes

Work Rights

Not specified

Tailored Resume

Cover Letter