Senior Program Director, Tolling & Contact Center Operations (Onsite - New York | Relocation Available)

Maximus

New York, United States
Competitive compensation; bonuses based on perform...
On-site
State tolling contract experience
Large call center leadership (~700 agents)
P&l management and financial forecasting
The Senior Program Director will lead the strategic direction and financial performance of the NYS Thruway project for Maximus

Job Summary

  • The Senior Program Director will lead the strategic direction and financial performance of the NYS Thruway project for Maximus.
  • Candidates must have extensive experience leading state tolling contracts and managing a large contact center with approximately 700 agents.
  • Maximus offers competitive compensation, unlimited time off, comprehensive insurance coverage, and relocation assistance for this fully onsite role.

Matching Summary

The Senior Program Director will lead the strategic direction and financial performance of the NYS Thruway project for Maximus.

Salary

Competitive Compensation; Bonuses based on performance included; Not specified

Skills & Requirements

Must-have

  • State tolling contract experience
  • Large call center leadership (~700 agents)
  • P&L management and financial forecasting
  • Executive presence and client management
  • Onsite work in New York State

Nice-to-have

  • Project Management Professional (PMP) certification
  • Experience with RFI/RFP response development
  • Strong mentoring and professional development skills
  • Ability to facilitate strategic initiatives
  • Background in post go-live support

Key Requirements

  • 12-15 years of professional experience
  • Bachelor's degree in related field
  • Willingness to relocate to New York State
  • Experience implementing state contracts with 750+ people

Work Rights

Not specified

Tailored Resume

Cover Letter