Customer Service Advisor (kingston- Fulltime) 2025

Concentrix

Kingston, Jamaica
Competitive salary; opportunity for monthly perfor...
Inbound calls
Customer interaction
Problem solving
The Customer Service Agent position interfaces with customers via inbound calls, providing support and resolution for routine problems regarding client products or services

Job Summary

  • The Customer Service Agent position interfaces with customers via inbound calls, providing support and resolution for routine problems regarding client products or services.
  • Concentrix offers endless career opportunities, clear paths for development, competitive salary, inclusive perks, benefits, and monthly performance incentives.
  • The company values doing right by people, believing in treating customers and staff with care and respect, fostering a positive environment through compassionate interactions and problem-solving.

Matching Summary

The Customer Service Agent position interfaces with customers via inbound calls, providing support and resolution for routine problems regarding client products or services.

Salary

Competitive salary; Opportunity for monthly performance incentives; Inclusive perks and benefits

Skills & Requirements

Must-have

  • Inbound calls
  • Customer interaction
  • Problem solving
  • Attention to detail
  • Excellent communication
  • Work any 8 hour shift
  • Work on weekends

Nice-to-have

  • Passion for doing good
  • Compassionate customer interactions
  • Genuine problem solving
  • Human touch
  • Diverse group of people
  • Recognized and rewarded

Key Requirements

  • At least 3 CXC subjects to include English Language and Mathematics
  • Clean criminal background
  • Strong computer navigation skills
  • Dependable with strong attention to detail
  • Skilled in multi-tasking
  • Ability to work as a team member
  • Ability to work independently

Work Rights

Not specified

Tailored Resume

Cover Letter