L2- It Support Analyst

CBA New Digital Businesses Pty Ltd

Bangalore, India
Fully remote
Itsm service now tool
Mass deploy windows os, ios
Intune and sccm
This role is responsible for evaluating new technologies and recommending solutions that improve the user experience, stability, mitigate Risk, and increased productivity

Job Summary

  • This role is responsible for evaluating new technologies and recommending solutions that improve the user experience, stability, mitigate Risk, and increased productivity.
  • Provide technical support to CBA colleagues via phone, email, and other communication channels.
  • Act as senior member for other Desktop Support staff and provide day-to-day leadership and guidance for resolving complex technical operational situations.

Matching Summary

This role is responsible for evaluating new technologies and recommending solutions that improve the user experience, stability, mitigate Risk, and increased productivity.

Skills & Requirements

Must-have

  • ITSM Service Now tool
  • mass deploy Windows OS, iOS
  • Intune and SCCM
  • troubleshooting end-user technology issues
  • Active Directory
  • Collaboration Technology

Nice-to-have

  • Service management automation
  • Quality improvements
  • Architecting IT Processes
  • Agile methodologies

Key Requirements

  • 5-10 years of experience
  • Bachelor’s or Master’s degree in Engineering
  • Work authorization not specified

Work Rights

Not specified

Tailored Resume

Cover Letter