The Application Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on quick resolutions, driving stability, efficiency, and effectiveness improvements
Job Summary
The Application Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on quick resolutions, driving stability, efficiency, and effectiveness improvements.
Responsibilities include maintaining application systems, managing operating environments, performing daily checks, developing support documentation, assessing risks, and participating in application releases.
The role requires strong analytical, communication, and diplomacy skills, with the ability to act as an advisor or coach to lower-level analysts and influence decisions through expertise.
Matching Summary
The Application Support Senior Analyst provides technical and business support for users of Citi Applications, focusing on quick resolutions, driving stability, efficiency, and effectiveness improvements.
Skills & Requirements
Must-have
Application Support Senior Analyst
technical and business support
application stability and efficiency
production issue assessment
technical support documentation
application releases and deployment
risk and vulnerability identification
Nice-to-have
coaching and training new recruits
influencing decisions through advice
sound and comprehensive communication
diplomacy skills
advising senior stakeholders
Key Requirements
5-8 years experience in Application Support
Experience installing, configuring, or supporting business applications
Experience with programming languages
Experience supporting applications using ECS cluster, Kafka, Solace, API Microservices
Hands-on experience managing apps hosted on Cloud
Knowledge of active monitoring tools
Experience managing cloud-based applications and microservices
Bachelor’s/University degree or equivalent experience