Guest Relation Officer

Sofitel Brisbane Central

Bogor, Indonesia
On-site
Personalized guest experience
Handle guest inquiries and complaints
Monitor guest preferences
Sofitel Brisbane Central is seeking a Guest Relation Officer responsible for ensuring a personalized and memorable guest experience at their premium hotel in Bogor, Indonesia. The ideal candidate should have at least 1-2 years of experience in guest relations or front office roles in a luxury hotel setting, demonstrating excellent interpersonal skills and a customer-oriented mindset

Job Summary

  • Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
  • The Guest Relation Officer (GRO) is responsible for ensuring a personalized and memorable guest experience by providing attentive, professional, and proactive service.
  • Pullman Ciawi Vimala Hills Resort Spa & Convention achieved the prestigious accolade of "Hotel of the Year" at the Accor Asia Leadership Conference.

Matching Summary

Match Score: 85

Sofitel Brisbane Central is seeking a Guest Relation Officer responsible for ensuring a personalized and memorable guest experience at their premium hotel in Bogor, Indonesia. The ideal candidate should have at least 1-2 years of experience in guest relations or front office roles in a luxury hotel setting, demonstrating excellent interpersonal skills and a customer-oriented mindset.

Skills & Requirements

Must-have

  • personalized guest experience
  • handle guest inquiries and complaints
  • monitor guest preferences
  • coordinate VIP arrangements
  • promote hotel facilities and services
  • compliance with brand standards

Nice-to-have

  • responsible hospitality
  • positive and memorable impact
  • life beats faster
  • breathtaking natural vistas

Key Requirements

  • 1-2 years of experience in Front Office or Guest Relations
  • Excellent communication and interpersonal skills
  • Good command of English (spoken and written)
  • Customer-oriented mindset with attention to detail
  • Ability to work flexible hours

Work Rights

Not specified

Tailored Resume

Cover Letter