This role serves as the point of contact for customers providing timely and accurate information about shipments and deliveries while resolving logistical issues
Job Summary
This role serves as the point of contact for customers providing timely and accurate information about shipments and deliveries while resolving logistical issues.
The position requires strong communication skills, problem-solving ability, and a customer-focused mindset to ensure a high level of customer satisfaction through professional and efficient service.
The job offers transportation for night shifts and requires availability Monday to Friday from 6:00 a.m. to 11:00 p.m. and Saturdays from 7:00 a.m. to 6:00 p.m.
Matching Summary
This role serves as the point of contact for customers providing timely and accurate information about shipments and deliveries while resolving logistical issues.
Skills & Requirements
Must-have
Customer service in Spanish
Coordination with internal departments
Use of CRM and logistics software
Real-time shipment status updates
Problem resolution skills
Multitasking and time management
Nice-to-have
Positive and customer-oriented attitude
Basic English proficiency
Experience in logistics or customer service
Key Requirements
High school diploma or equivalent
Basic English skills
Experience in customer service or logistics preferred