It Support Specialist

DriveTime Family of Brands

Fully remote
Troubleshoot hardware, software, network issues
On-site and remote technical support
Manage support tickets
DriveTime Family of Brands is seeking an IT Support Specialist II to provide technical support for their corporate and remote workforce. The ideal candidate should have over five years of experience in an enterprise environment, strong customer service skills, and the ability to manage and troubleshoot IT issues. The position offers a fully remote work setup with comprehensive benefits and growth opportunities

Job Summary

  • You will play a key role in supporting the daily IT operations across DriveTime’s corporate locations and remote workforce.
  • This role requires strong multitasking skills to manage support tickets, assist walk-up requests, and serve as an escalation point for IT Support Specialist I team members.
  • DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

Matching Summary

Match Score: 85

DriveTime Family of Brands is seeking an IT Support Specialist II to provide technical support for their corporate and remote workforce. The ideal candidate should have over five years of experience in an enterprise environment, strong customer service skills, and the ability to manage and troubleshoot IT issues. The position offers a fully remote work setup with comprehensive benefits and growth opportunities.

Skills & Requirements

Must-have

  • Troubleshoot hardware, software, network issues
  • On-site and remote technical support
  • Manage support tickets
  • Escalation point for junior staff

Nice-to-have

  • Strong customer service skills
  • Self-starter and self-motivated
  • Flexibility for after-hours/weekends

Key Requirements

  • 5+ years end-user computing experience
  • High School Diploma or equivalent
  • A+ certification
  • Apple certifications or equivalent experience
  • Any two-factor authentication tool experience
  • Mobile Device Management Intune/Autopilot experience
  • Microsoft Office 365 experience
  • Any VPN service experience
  • Remote software experience

Work Rights

Not specified

Tailored Resume

Cover Letter