Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels
Job Summary
Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
Collaborate with business stakeholders and technology teams to prioritise demand, resolve issues, and deliver effective solutions.
Service Stream is an equal opportunity ASX‑listed business that develops and operates Australia’s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries.
Matching Summary
Provide Level 2/3 support across a portfolio of enterprise applications, ensuring performance, reliability, and availability against agreed service levels.
Skills & Requirements
Must-have
Level 2/3 enterprise application support
ITIL processes and service management
ServiceNow administration and ITSM
Incident resolution and root cause analysis
Application health and performance monitoring
Nice-to-have
Agile methodologies
SAP or SuccessFactors exposure
Collaborative team environment
Key Requirements
Australian Citizen
Proven enterprise application support experience
ITIL or ServiceNow certifications (highly regarded)
Degree in Information Systems, Computer Science, or equivalent experience