Sr. Unit Manager, Dealer Recovery Group And Back-end Early Payoff (hybrid)

Capital One

Plano, US
Hybrid
Manage call center and back office associates
Lead vendor performance across global sites
Deliver iconic dealer and consumer experiences
The Sr. Unit Manager for the Dealer Recovery Group and Back-End Early Payoff team at Capital One is a strategic leadership role focused on achieving business goals within Auto Servicing. This hybrid position requires managing and motivating diverse teams while ensuring exceptional experiences for dealers and consumers

Job Summary

  • The Sr. Unit Manager is a strategic leader accountable for achieving core business goals within the Move On Experience team.
  • This role involves managing, leading, and developing teams consisting of call center and back office associates as well as overseeing vendor performance.
  • A key requirement is creating excitement, maintaining high levels of team morale, and leading optimistically through change.

Matching Summary

Match Score: 85

The Sr. Unit Manager for the Dealer Recovery Group and Back-End Early Payoff team at Capital One is a strategic leadership role focused on achieving business goals within Auto Servicing. This hybrid position requires managing and motivating diverse teams while ensuring exceptional experiences for dealers and consumers.

Skills & Requirements

Must-have

  • Manage call center and back office associates
  • Lead vendor performance across global sites
  • Deliver iconic dealer and consumer experiences

Nice-to-have

  • Create excitement and maintain high morale
  • Lead optimistically through organizational change
  • Develop and motivate diverse teams

Key Requirements

  • Experience managing call center and back office teams
  • Proven ability to lead vendor performance globally
  • Strong leadership in driving team morale and change management

Work Rights

Not specified

Tailored Resume

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