Customer Success Account Manager - Signature - Hutchinson, Ks

UPS

Hutchinson, KS, US
Manage high volume of smaller customers
Drive customer satisfaction and retention at scale
Leverage dashboards and reporting
The Signature Customer Success Account Manager will manage a high volume of smaller customers

Job Summary

  • The Signature Customer Success Account Manager will manage a high volume of smaller customers.
  • The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively.
  • The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.

Matching Summary

The Signature Customer Success Account Manager will manage a high volume of smaller customers.

Skills & Requirements

Must-have

  • manage high volume of smaller customers
  • drive customer satisfaction and retention at scale
  • leverage dashboards and reporting
  • manage multiple customers efficiently
  • provide value-driven guidance
  • identify patterns and address common challenges

Nice-to-have

  • cultivate skills and take you to the next level
  • rewarding culture and talented teams

Key Requirements

  • 1–4 years in customer success, support, or related customer-facing roles
  • SMB account management experience
  • Ability to manage multiple customer engagements
  • Strong organizational skills
  • Data-driven mindset
  • Excellent written communication skills

Work Rights

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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