Bereavement Helpdesk Consultant

Hargreaves Lansdown

Bristol, , United Kingdom
Hybrid
Client-focused communication
Analytical and problem-solving skills
Handling vulnerable clients
The purpose of the role is to continuously improve the service we provide to our clients and provide an opportunity for colleagues to develop their skills and knowledge to become subject matter experts in Bereavement

Job Summary

  • The purpose of the role is to continuously improve the service we provide to our clients and provide an opportunity for colleagues to develop their skills and knowledge to become subject matter experts in Bereavement.
  • You will be answering calls from bereaved clients relating to an estate or pension supporting them during a difficult time.
  • We are looking for great people to join us in the first helpdesk that sits directly with operations, so please come, and invest in YOUR future at Hargreaves Lansdown in the first helpdesk made up entirely of Senior consultants.

Matching Summary

The purpose of the role is to continuously improve the service we provide to our clients and provide an opportunity for colleagues to develop their skills and knowledge to become subject matter experts in Bereavement.

Skills & Requirements

Must-have

  • Client-focused communication
  • Analytical and problem-solving skills
  • Handling vulnerable clients
  • Salesforce tasks

Nice-to-have

  • Positive engagement with colleagues
  • Leading by example
  • Self-drive for learning and progression

Key Requirements

  • Completed 6 months in current role (Ops)
  • Completed 12 months in current role (Helpdesk)
  • Passed probation

Work Rights

Not specified

Tailored Resume

Cover Letter