Customer Success Manager

Exact Sciences

Madison, WI, US
Base: $57,000.00 - $102,000.00; bonus: eligible; b...
Onsite
4+ years customer service in healthcare or biotech
2+ years experience with crm systems
Proficient in microsoft excel and powerpoint
Exact Sciences is seeking a Customer Success Manager to enhance customer relationships and improve the overall client experience in the healthcare sector. The role involves account management, project leadership, and cross-functional collaboration to optimize processes and ensure customer satisfaction

Job Summary

  • The Customer Success Manager serves as the exclusive point of contact for health system inquiries within the Screening Business Unit.
  • This role requires coordinating cross-functional teams to develop solutions that optimize the customer experience and implement ordering protocols.
  • Exact Sciences offers a comprehensive benefits package including paid time off, retirement savings, and health coverage for this onsite position in Madison, WI.

Matching Summary

Match Score: 85

Exact Sciences is seeking a Customer Success Manager to enhance customer relationships and improve the overall client experience in the healthcare sector. The role involves account management, project leadership, and cross-functional collaboration to optimize processes and ensure customer satisfaction.

Salary

Base: $57,000.00 - $102,000.00; Bonus: Eligible; Benefits: PTO, parental leave, retirement plan, medical/dental/vision

Skills & Requirements

Must-have

  • 4+ years customer service in healthcare or biotech
  • 2+ years experience with CRM systems
  • Proficient in Microsoft Excel and PowerPoint
  • Bachelor's degree or equivalent experience
  • Authorization to work in the United States

Nice-to-have

  • Project management experience in medical field
  • Experience with hospital and health system operations
  • Process documentation and improvement initiatives
  • Knowledge of integrated delivery networks (IDN)
  • Strong critical thinking and analytical skills

Key Requirements

  • Bachelor's Degree in Life Sciences, Business, or Marketing
  • 4+ years relevant experience in medical/healthcare/biotech customer service
  • 2+ years experience with customer relationship management systems
  • Must be authorized to work in the US without sponsorship

Work Rights

Must have authorization to work in the United States

Tailored Resume

Cover Letter