Principal, Customer Success Manager

Workday

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Customer relationship coordination
Workday roadmap communication
Customer success plan development
** Workday is seeking a Principal Customer Success Manager to lead customer engagement efforts in India, focusing on maximizing the value of their AI-driven solutions. The role emphasizes building strong relationships, facilitating customer onboarding, and driving adoption and retention while being part of a collaborative, inclusive culture. **

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • As our first Customer Success Manager in India, you will be instrumental in establishing our foundation in this vital, rapidly growing market.
  • We’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Principal Customer Success Manager to lead customer engagement efforts in India, focusing on maximizing the value of their AI-driven solutions. The role emphasizes building strong relationships, facilitating customer onboarding, and driving adoption and retention while being part of a collaborative, inclusive culture. **

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Workday roadmap communication
  • Customer success plan development
  • Issue resolution and escalation
  • Customer adoption facilitation

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter