Customer Service Representative - Keilor Downs

COMMONWEALTH BANK OF AUSTRALIA

Keilor Downs, VIC, Australia
On-site
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
The Commonwealth Bank of Australia is seeking a Customer Service Representative for their Keilor Downs branch to deliver exceptional banking experiences to personal and small business customers. The role requires strong communication and problem-solving skills to support customers' financial needs within a structured work schedule

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Keilor Downs Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

The Commonwealth Bank of Australia is seeking a Customer Service Representative for their Keilor Downs branch to deliver exceptional banking experiences to personal and small business customers. The role requires strong communication and problem-solving skills to support customers' financial needs within a structured work schedule.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Provide effective solutions
  • Risk-adverse culture championing

Nice-to-have

  • Financial services experience
  • Retail or hospitality background
  • Articulate financial terms clearly
  • Holistic customer solutions
  • Career with CommBank interest

Key Requirements

  • Proven exceptional customer service experience
  • Excellent communication skills
  • Ability to ask the right questions
  • Act with integrity
  • Place customer at the centre
  • Work in busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter