First Notification Customer Services Consultant

Lloyds Banking Group

Leeds, United Kingdom
£26,200 - £35,789; not specified; generous pension...
Hybrid (at least 2 days per week in the office)
Empathy and desire to help customers
Strong listening and communication skills
Ability to build rapport with customers
Lloyds Banking Group is seeking a First Notification Customer Services Consultant in Leeds, UK, to support customers with insurance claims. The ideal candidate should possess strong empathy, communication skills, and resilience, with the ability to navigate difficult conversations while providing exceptional customer service

Job Summary

  • Support General Insurance Customer Operations Claims customers at first notification when something has gone wrong in their home.
  • This is primarily a telephony role but as a digital insurance provider we do now receive a significant proportion of claims online.
  • Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself.

Matching Summary

Match Score: 85

Lloyds Banking Group is seeking a First Notification Customer Services Consultant in Leeds, UK, to support customers with insurance claims. The ideal candidate should possess strong empathy, communication skills, and resilience, with the ability to navigate difficult conversations while providing exceptional customer service.

Salary

£26,200 - £35,789; Not specified; Generous pension contribution, annual performance-related bonus, share schemes, discounted shopping, 22 days' holiday plus bank holidays, wellbeing initiatives, generous parental leave.

Skills & Requirements

Must-have

  • Empathy and desire to help customers
  • Strong listening and communication skills
  • Ability to build rapport with customers
  • Adaptable approach and style
  • Attention to detail
  • Decision-making skills
  • Resilience in difficult conversations

Nice-to-have

  • People person
  • Proactive approach
  • Creative thinking on feet
  • Customer-focused complaints management
  • Embrace values and behaviours

Key Requirements

  • Minimum 2 years customer service experience
  • Insurance experience preferred
  • Full Time, 35 hours per week
  • Rotational shift pattern across operational hours

Work Rights

Not specified

Tailored Resume

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