You will play a pivotal role in driving customer engagement through tailored learning and certification experiences, ensuring learning is seamlessly integrated into the customer journey
Job Summary
You will play a pivotal role in driving customer engagement through tailored learning and certification experiences, ensuring learning is seamlessly integrated into the customer journey.
You will conduct comprehensive needs assessments, design customized learning success plans, and manage the end-to-end execution of live learning activities.
This is a unique opportunity to help shape the future direction of our customer education programs from the ground up, working with a world-class group of experts.
Matching Summary
You will play a pivotal role in driving customer engagement through tailored learning and certification experiences, ensuring learning is seamlessly integrated into the customer journey.
Skills & Requirements
Must-have
Atlassian ecosystem toolset expertise
Facilitate high-impact learning sessions
Adult learning principles proficiency
Data-driven learning progress tracking
Consultative problem-solving for learning obstacles
Nice-to-have
Collaborative and inclusive work environment
Enhance industry knowledge and decision-making
Fun-loving team culture
Founding mindset for new programs
Key Requirements
3+ years customer-facing experience (Customer Education, Scaled Success, Training)
3+ years technical experience with Atlassian tools
Experience in program management (ideation, scheduling, resource management)