Student Success Manager

Inspira Education Group

New York, United States
On-site
Customer escalation management
Process design and implementation
Crm and automation tools
As a Student Success Manager, you’re the strategic mastermind behind the entire supply operations of Inspira’s marketplace, matching ambitious students with the perfect counselors

Job Summary

  • As a Student Success Manager, you’re the strategic mastermind behind the entire supply operations of Inspira’s marketplace, matching ambitious students with the perfect counselors.
  • You will lead the customer escalation function, develop SOPs, and build processes to track and improve NPS, CSAT, and retention metrics.
  • This is a 100% onsite role based in NYC, requiring 5 days a week attendance in our Gramercy office.

Matching Summary

As a Student Success Manager, you’re the strategic mastermind behind the entire supply operations of Inspira’s marketplace, matching ambitious students with the perfect counselors.

Skills & Requirements

Must-have

  • Customer escalation management
  • Process design and implementation
  • CRM and automation tools
  • Cross-functional collaboration
  • Student feedback systems

Nice-to-have

  • Startup environment experience
  • High-growth marketplace
  • Creative problem-solving
  • Passion for education

Key Requirements

  • 3-7 years of experience
  • Managed small teams (2-3 people)
  • Experience with customer escalations
  • Startup or high-growth marketplace experience
  • Familiarity with CRMs like HubSpot

Work Rights

Not specified

Tailored Resume

Cover Letter