Senior Success Guide - Informatica

Informatica

City of Mexico, Mexico
Hybrid
Customer onboarding and adoption
Develop trusted advisor relationships
Manage customer escalations
Salesforce is the #1 AI CRM, where humans with agents drive customer success together

Job Summary

  • Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
  • You will manage onboarding, build customer skillsets, identify use cases, and serve as the customer advocate.
  • We seek innovative thinkers who believe in the power of data to drive meaningful change and welcome adventurous, work-from-anywhere minds.

Matching Summary

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.

Skills & Requirements

Must-have

  • Customer onboarding and adoption
  • Develop trusted advisor relationships
  • Manage customer escalations
  • Outcome-based Success Plans
  • Data Management domain knowledge
  • SaaS software experience

Nice-to-have

  • AI-driven customer success
  • Work-from-anywhere mindset
  • Trailblazer for business transformation
  • Passionate about innovation

Key Requirements

  • Minimum 5+ years of relevant professional experience
  • BA/BS or equivalent educational background
  • Executive-level communication experience
  • Portuguese, Spanish and English language proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter