Nam Payroll Contact Center Jr. Analyst (english Speaker)

Johnson & Johnson

Bogotá, Distrito Capital, Colombia
Payroll customer service
Case management system
North america payroll inquiries
Serve as a primary point of contact for payroll-related inquiries for North America employees, former employees and retirees via cases, calls, and chat channels

Job Summary

  • Serve as a primary point of contact for payroll-related inquiries for North America employees, former employees and retirees via cases, calls, and chat channels.
  • Accurately document, track, and follow up on all inquiries using the case management system, ensuring compliance with service‑level expectations.
  • Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion.

Matching Summary

Serve as a primary point of contact for payroll-related inquiries for North America employees, former employees and retirees via cases, calls, and chat channels.

Skills & Requirements

Must-have

  • payroll customer service
  • case management system
  • North America payroll inquiries
  • knowledge base and policies
  • Microsoft Office Suite

Nice-to-have

  • teamwork and collaboration
  • solution-focused approach
  • agile environment
  • confidentiality and integrity

Key Requirements

  • Bachelor's degree required
  • Bilingual: English and Spanish
  • Minimum 2 years of experience
  • Proven ability to manage confidential information
  • High attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter