Applications Support Senior Analyst – Assistant Vice President

Citigroup

Pune, Maharashtra, India
On-site
5-8 years application support experience
Production issue resolution and monitoring
Risk assessment and escalation procedures
The role involves providing technical and business support to ensure the stability and efficiency of Citi's applications

Job Summary

  • The role involves providing technical and business support to ensure the stability and efficiency of Citi's applications.
  • Candidates will be responsible for managing daily operations, performing risk reconciliations, and leading contingency planning efforts.
  • This position requires acting as a liaison between users, technology teams, and vendors while mentoring junior analysts.

Matching Summary

Match Score: 85

The role involves providing technical and business support to ensure the stability and efficiency of Citi's applications.

Skills & Requirements

Must-have

  • 5-8 years application support experience
  • Production issue resolution and monitoring
  • Risk assessment and escalation procedures
  • Technical documentation development
  • Service level agreement adherence

Nice-to-have

  • Coaching and training new recruits
  • Strong diplomatic communication skills
  • Experience with problem management tools
  • Ability to work with limited supervision
  • Knowledge of security vulnerabilities

Key Requirements

  • Bachelor's degree or equivalent experience
  • 5-8 years in Application Support role
  • Experience installing and configuring business applications

Work Rights

Not specified

Tailored Resume

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