Job Summary

• The Epic Application Management Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients.
• They will be responsible for performing advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers.
• Providing outstanding customer service by anticipating and meeting shifting customer needs, and delivering high quality support, and valuing and building relationships with customer IT and operations staff.

Matching Summary

Skills & Requirements

Key Requirements

• Bachelor's degree or 8+ years industry experience
• Epic Ambulatory certification
• 3-5 years EHR implementation/support experience
• Ability to work independently and in a team
• Proficient with Microsoft Office
• Experience with ticketing systems
• Strong customer service track record

Work Rights