Call Center Agent | Concord Hospital Patient Contact Center | Part Time - 20 Hours | Days
Capital Region Health Care Corporation
Concord, US
Scheduling appointments
Updating insurance information
Assisting patients with medication refills
The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service
Job Summary
The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.
Responsibilities include answering incoming calls, triaging appropriately, scheduling appointments in the electronic medical record, and obtaining/verifying insurance and demographic information.
The role requires the ability to thrive in a self-directed work environment and handle a high call volume while maintaining professionalism and high performance.
Matching Summary
The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.
Skills & Requirements
Must-have
scheduling appointments
updating insurance information
assisting patients with medication refills
handling high call volume
strong computer and keyboard skills
Nice-to-have
timely, empathetic and compassionate customer service
patient centered medical home
knowledge of medical office operations
familiarity with medical terminology
Key Requirements
High School degree or GED equivalency
demonstrated customer service ability
Excellent communication skills
Ability to problem solve
Accuracy and attention to detail
Ability to thrive in a self-directed work environment