Inp - Customer Service Associate Ii-consumer ( International Voice Process )
Worldpay (FIS)
Ind Hryn, India
**
Customer support by phone, email or instant message
Troubleshoot customer problems
Track and document inbound support requests
**
FIS is seeking a Customer Service Associate II for their international voice process, located in India. The role involves providing customer support through various channels, handling inquiries related to FIS products and services, and ensuring customer satisfaction.
**
Job Summary
Provides customer support by phone, email or instant message to consumers and serves as primary contact for inbound customer issues.
Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries.
May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.
Matching Summary
Match Score: 75
**
FIS is seeking a Customer Service Associate II for their international voice process, located in India. The role involves providing customer support through various channels, handling inquiries related to FIS products and services, and ensuring customer satisfaction.
**
Skills & Requirements
Must-have
customer support by phone, email or instant message
troubleshoot customer problems
track and document inbound support requests
update customer information
meet job standards (quality, schedule, AHT)
Nice-to-have
guidance and mentoring to less experienced associates
curious, motivated, and forward-thinking
Key Requirements
High school diploma or GED
Two or more years of experience in a call center or customer service-related job
One or more years financial services experience is preferable