Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes and customer service requests
Job Summary
Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes and customer service requests.
Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements.
Resolves customer service issues for complex, multi-country or multi-regional accounts and acts as a liaison between customers and appropriate internal organizations.
Matching Summary
Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes and customer service requests.
Skills & Requirements
Must-have
end-to-end customer experience management
order fulfillment processes
customer service requests
SAP systems experience
Microsoft Office proficiency
Nice-to-have
AI-enabled productivity tools
digital productivity tools
multi-country account resolution
influencing production schedules
Key Requirements
Bachelor's degree or equivalent
At least two (2) years of relevant customer service experience