Senior Customer Support Representative

Airbus Helicopters Canada Ltd

Fort Erie, Ontario, Canada
3-5 years customer support experience
Experience with erp/mrp systems
Ability to manage strategic accounts
The Senior Customer Support Representative plays a key role in managing strategic accounts and mentoring junior team members. They are responsible for ensuring on-time deliveries and resolving complex customer issues. This position offers opportunities for continuous improvement and collaboration across departments

Job Summary

  • The Senior Customer Support Representative plays a key role in managing strategic accounts and mentoring junior team members. They are responsible for ensuring on-time deliveries and resolving complex customer issues. This position offers opportunities for continuous improvement and collaboration across departments.

Matching Summary

The Senior Customer Support Representative plays a key role in managing strategic accounts and mentoring junior team members. They are responsible for ensuring on-time deliveries and resolving complex customer issues. This position offers opportunities for continuous improvement and collaboration across departments.

Skills & Requirements

Must-have

  • 3-5 years customer support experience
  • experience with ERP/MRP systems
  • ability to manage strategic accounts

Nice-to-have

  • experience in the Aviation industry
  • strong problem solving ability
  • excellent organizational skills

Key Requirements

  • University Degree or College Diploma
  • experience using SAP
  • CRM experience preferred

Work Rights

Not specified

Tailored Resume

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