Technical Support Specialist With Italian

Concentrix

Tbilisi, Georgia
Handle client technical requests
Provide hardware and software support
Focus on customer expectations
The Welcome and Support Centre provides technical support and replacement parts logistic support for one of Concentrix’s major customers

Job Summary

  • The Welcome and Support Centre provides technical support and replacement parts logistic support for one of Concentrix’s major customers.
  • Responsibilities include handling client technical requests by phone and chat, providing hardware and software support, and ensuring all Service Level Agreements (SLAs) are met consistently.
  • Concentrix offers standard working hours, competitive remuneration with performance-based bonuses, career development programs, and a culture that embraces diversity and individuality.

Matching Summary

The Welcome and Support Centre provides technical support and replacement parts logistic support for one of Concentrix’s major customers.

Skills & Requirements

Must-have

  • Handle client technical requests
  • Provide hardware and software support
  • Focus on customer expectations
  • Meet service level agreements

Nice-to-have

  • Dynamic success-driven team
  • Culture of belonging
  • Professional support and coaching

Key Requirements

  • Fluency in Italian
  • Working level of English
  • Basic troubleshooting skills
  • Excellent communication skills
  • Ability to identify client needs
  • Ability to present complex information simply

Work Rights

Not specified

Tailored Resume

Cover Letter