Senior Customer Success Manager

SPINS

Remote
Remote
Manage b2b customer relationships
Drive customer retention and revenue
Act as a spins product expert
SPINS is seeking a Senior Customer Success Manager to manage B2B client relationships, ensuring customer satisfaction and driving revenue growth. The role involves collaborating with clients and internal teams to develop tailored solutions that meet clients' strategic objectives

Job Summary

  • The Senior Customer Success Manager will manage relationships and accounts with key business-to-business (B2B) customers, ensuring customer satisfaction, promoting retention, and driving revenue growth.
  • This role involves educating, engaging, and empowering clients to achieve their strategic objectives by understanding their opportunities and developing growth solutions.
  • You will be an advisor to your clients, gaining a deep understanding of their business, challenges, needs, and goals to help them derive maximum value from their investment with SPINS.

Matching Summary

Match Score: 85

SPINS is seeking a Senior Customer Success Manager to manage B2B client relationships, ensuring customer satisfaction and driving revenue growth. The role involves collaborating with clients and internal teams to develop tailored solutions that meet clients' strategic objectives.

Skills & Requirements

Must-have

  • manage B2B customer relationships
  • drive customer retention and revenue
  • act as a SPINS product expert
  • develop growth solutions and strategies
  • negotiate complex contract renewals

Nice-to-have

  • collaborative, flexible, and communicative culture
  • values-based consumer insights

Key Requirements

  • Individual contributor role
  • Reports to Director, Customer Success

Work Rights

Not specified

Tailored Resume

Cover Letter