Senior Manager, Customer Operations

The Integer Group

Base salary + cash-based incentive program; compre...
Not specified (assumed hybrid or onsite based on job responsibilities).
10+ years medical device experience
Bachelor's degree in business
Leadership of customer operations team
The Integer Group is seeking a Senior Manager for Customer Operations to lead a team dedicated to enhancing customer experiences and operational excellence, particularly within the medical device sector. The ideal candidate should have over 10 years of experience in the field, strong leadership skills, and a customer-focused mindset

Job Summary

  • The Senior Manager provides leadership to the Customer Operations function, setting strategic direction and driving operational excellence.
  • This role acts as the site-based customer champion, developing forecasts for the S&OP process and supporting factory direct customers.
  • The company offers a comprehensive benefits package including immediate eligibility for medical, dental, vision, and a 401(k) plan with matching.

Matching Summary

Match Score: 85

The Integer Group is seeking a Senior Manager for Customer Operations to lead a team dedicated to enhancing customer experiences and operational excellence, particularly within the medical device sector. The ideal candidate should have over 10 years of experience in the field, strong leadership skills, and a customer-focused mindset.

Salary

Base salary and cash-based incentive program; Comprehensive benefits package including medical, dental, vision, disability, life insurance; 401(k) plan with company matching

Skills & Requirements

Must-have

  • 10+ years medical device experience
  • Bachelor's degree in business
  • Leadership of customer operations team
  • Strategic direction setting
  • Cross-functional collaboration

Nice-to-have

  • Sales and service acumen
  • Experience with Oracle or SAP
  • Reading design drawings
  • ISO certification knowledge
  • Resilient and adaptable

Key Requirements

  • Minimum 10 years experience in medical device field
  • Bachelor's degree preferred
  • Knowledge of FDA regulations and QMS
  • Experience with ISO certification requirements

Work Rights

Not specified

Tailored Resume

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