Build professional relationships with client personnel
Our team provides comprehensive contact center services to more than 100+ JLL clients globally, specializing in facility management and support operations
Job Summary
Our team provides comprehensive contact center services to more than 100+ JLL clients globally, specializing in facility management and support operations.
We deliver 24/7 assistance across multiple functions including service requests, inquiries, account management, complaints, follow-ups, and other facility management needs for our English-speaking global clients.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future.
Matching Summary
Our team provides comprehensive contact center services to more than 100+ JLL clients globally, specializing in facility management and support operations.
Skills & Requirements
Must-have
Handle inbound and outbound calls
Assess customer needs
Build professional relationships with client personnel
Collaborate with cross-functional teams
Create detailed work orders
Operate within established service level agreements
Nice-to-have
Empowering people to thrive
Commitment to customer satisfaction
Drive resolution efficiency
Elevate overall service delivery
Key Requirements
Minimum 2 years of experience in a similar role
Experience in facilities management or customer service