Shape the evolution of Unloan's home loan – a life-changing financial product for thousands of Australians
Job Summary
Shape the evolution of Unloan's home loan – a life-changing financial product for thousands of Australians.
As Crew Lead – In‑Life, you own the experience customers live with every day — from rate changes and servicing, to retention, and the moments that define trust.
You’ll set the strategy, prioritise the work, and lead talented product, technology, design, and operations leaders to deliver experiences that are simple, compliant, and genuinely helpful for customers.
Matching Summary
Shape the evolution of Unloan's home loan – a life-changing financial product for thousands of Australians.
Skills & Requirements
Must-have
leading large cross-functional teams
product and delivery leadership
complex regulated environments
customer outcomes and risk balance
stakeholder management and influencing
mobile and web app ownership
customer service and retention
Nice-to-have
banking or financial services experience
regulated digital platforms experience
product-led outcome-driven culture
building high-performing inclusive teams
Key Requirements
Proven experience leading large teams
Strong product and delivery leadership
Comfort in complex regulated environments
Balance customer outcomes with risk
Excellent stakeholder management
Experience in banking or financial services (highly regarded)
Experience in regulated digital platforms (highly regarded)