Review accounts for extensions deferments due date changes
The DFC Collector I is responsible for providing a quality customer experience while collecting and negotiating repayment terms on delinquent accounts 1-60 days past due
Job Summary
The DFC Collector I is responsible for providing a quality customer experience while collecting and negotiating repayment terms on delinquent accounts 1-60 days past due.
Employees must demonstrate professionalism, discretion, and good judgment in all interactions to ensure timely resolution of customer discrepancies and disputes.
The position offers a base pay of $21/hour plus a $1/hour bilingual differential along with comprehensive benefits including medical, dental, vision, and 401(k) plans.
Matching Summary
The DFC Collector I is responsible for providing a quality customer experience while collecting and negotiating repayment terms on delinquent accounts 1-60 days past due.
Salary
Base: $21/hour; Bonus/Equity: $1/hour bilingual differential; Benefits: Medical Dental Vision Paid Holidays PTO Disability Life Insurance 401(k)
Skills & Requirements
Must-have
Outbound collection attempts by phone mail email
Process inbound collection inquiries
Review accounts for extensions deferments due date changes
Follow up on customer insurance coverage
Meet call volume and account action requirements
Nice-to-have
Previous collections experience preferred
Ability to multitask while typing
Strong attention to detail and sense of urgency
Excellent communication skills
PC skills including MS Office Excel Word Windows
Key Requirements
Basic knowledge of installment loans consumer collections regulations laws