Customer Support Engineers provide ongoing support to complex Operations Technology (OT) systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction
Job Summary
Customer Support Engineers provide ongoing support to complex Operations Technology (OT) systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction.
This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real-world issues for our customer base.
Aspen Tech offers a long-term career path with significant opportunities for growth and development in a cutting-edge engineering technology company.
Matching Summary
Customer Support Engineers provide ongoing support to complex Operations Technology (OT) systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction.
Skills & Requirements
Must-have
SCADA/control systems knowledge
Communication and SCADA protocols
SQL databases knowledge
Basic networking skills
Customer Management Skills
Troubleshooting skills
Nice-to-have
Passion for continued learning
Contribute ideas for better service
Creative problem-solving
Humility and self-assurance
Key Requirements
Bachelor’s degree in Electrical/Computer/Software Engineering
Power Utility experience preferred
Exposure to SCADA/control systems
Knowledge on Monarch SCADA system is an added advantage
Good knowledge on Communication and SCADA protocols like IEC101, IEC104, MODBUS and DNP
Good knowledge of SQL databases viz. SQL Server, MySQL, PostgreSQL, Oracle
Familiar with basic networking skills (Windows OS, Red hat OS Switches and Firewall troubleshooting knowledge)
Excellent communication and writing skills
Knowledge of computer programming (C programming at minimum)