Customer Service Representatives - Start Date 18th May 2026

Capita

Liverpool, United Kingdom
Base: £25,155 py; bonus/equity: not specified; ben...
Proven call centre experience
Handling high-volume inbound calls
Excellent telephone manner
Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis

Job Summary

  • Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis.
  • You’ll be part of a specialist and knowledgeable team supporting with various pension enquiries.
  • Starting salary £25,155 per annum with 23 days' holiday (rising to 27) and many other benefits.

Matching Summary

Capita Pension Solutions are looking for Customer Service Representatives to join our established team on a permanent basis.

Salary

Base: £25,155 per annum; Bonus/Equity: Not specified; Benefits: 23 days' holiday (rising to 27), Discounted insurance policies, Company matched pension, Life assurance, 15 weeks' fully paid maternity/adoption/shared parental leave, paternity pay of two weeks, Discounts on retails, socialising, health and wellbeing, travel and technology

Skills & Requirements

Must-have

  • Proven call centre experience
  • Handling high-volume inbound calls
  • Excellent telephone manner
  • Ability to show empathy
  • Resolve queries quickly and efficiently
  • Strong attention to detail

Nice-to-have

  • Genuine passion for customer service
  • Build strong rapport with members
  • Use your initiative
  • Knowledge and experience of pensions
  • Experience using AWS Amazon Connect

Key Requirements

  • Proven call centre experience
  • Lived in the UK for past five consecutive years
  • Enhanced security clearance

Work Rights

Must have lived in the UK for the past five consecutive years

Tailored Resume

Cover Letter