Oversee customer care team management, ensuring quality, deadlines, and process adherence, including operational handling with partner suppliers
Job Summary
Oversee customer care team management, ensuring quality, deadlines, and process adherence, including operational handling with partner suppliers.
Manage high-criticality and brand-exposure channels such as Reclame AQUI, Consumidor.gov.br, Social Media, and WhatsApp, driving brand reputation and positive customer experiences.
Participate in strategic alignment meetings and proactively identify opportunities for continuous improvement in customer experience.
Matching Summary
Oversee customer care team management, ensuring quality, deadlines, and process adherence, including operational handling with partner suppliers.
Skills & Requirements
Must-have
Customer Care sector experience
Manage critical brand channels
Salesforce
Sprinklr
Blip
HugMe platform
Nice-to-have
Proactive and analytical profile
Collaborative interaction
Spanish language skills
Key Requirements
Vast experience in Customer Care
Complete graduation in Administration or related areas