Officer, Customer Service Center (cashier)

Prudential Com Kh

Unknown
Customer service operations
Team supervision and coaching
Customer satisfaction kpi monitoring
Prudential’s purpose is to be partners for every life and protectors for every future, fostering a culture of diversity and inclusion

Job Summary

  • Prudential’s purpose is to be partners for every life and protectors for every future, fostering a culture of diversity and inclusion.
  • The role involves supervising the Customer Service Centre team to deliver high standards of service and achieve performance KPIs through coaching and real-time monitoring.
  • Prudential is an equal opportunity employer committed to providing equality of opportunity and reasonable adjustments to support employees with individual needs.

Matching Summary

Prudential’s purpose is to be partners for every life and protectors for every future, fostering a culture of diversity and inclusion.

Skills & Requirements

Must-have

  • Customer Service Operations
  • Team Supervision and Coaching
  • Customer Satisfaction KPI Monitoring
  • Roster and Resource Management
  • MS Office and Excel Proficiency
  • Handling Escalated Customer Cases

Nice-to-have

  • Strong Interpersonal Skills
  • Positive and Pro-active Attitude
  • Ability to Work Under Pressure
  • Attention to Detail
  • Diversity and Inclusion Focus

Key Requirements

  • University graduate
  • Passed IIQE Paper I, III & V
  • 6 years customer service experience
  • 2 years supervisory experience
  • Good English and Chinese (Mandarin)
  • Proficient in MS Office and Excel

Work Rights

Not specified

Tailored Resume

Cover Letter