Customer Service & Operations Analyst - Reconciliation & Investigations
Rbsfuel
Not specified (assumed to be flexible given the nature of the role)
Reconciliation and investigations experience
Understanding of industry and customers
Processing and authorising transactions
Rbsfuel is seeking a Customer Service & Operations Analyst specializing in Reconciliation & Investigations. The role emphasizes investigating customer queries and supporting business processes, with a focus on delivering successful outcomes and continuous improvement within a supportive team environment
Job Summary
This is an opportunity to take on a role in reconciliation and investigations, delivering successful customer and business outcomes.
In this key role, you’ll be responding to queries from our customers or stakeholders within agreed timelines.
We're looking for someone with strong knowledge and experience of reconciliation and investigations.
Matching Summary
Match Score: 75
Rbsfuel is seeking a Customer Service & Operations Analyst specializing in Reconciliation & Investigations. The role emphasizes investigating customer queries and supporting business processes, with a focus on delivering successful outcomes and continuous improvement within a supportive team environment.
Skills & Requirements
Must-have
reconciliation and investigations experience
understanding of industry and customers
processing and authorising transactions
capturing and collating MI
reviewing processing errors and complaints
Nice-to-have
continuous improvement environment
supportive team environment
ability to communicate knowledge
Key Requirements
senior analyst level
thorough understanding of products, processes and banking systems
awareness of changes in trends, policies and regulations