Not specified (potentially hybrid given the location options).
Experience managing afca complaints
Knowledge of financial services regulations
Ability to investigate complex issues
This job posting is for an External Dispute Resolution Specialist at ING, located in Wyong or Sydney, Australia. The role involves managing complex customer complaints, particularly those referred through external bodies like AFCA, emphasizing problem-solving and customer care.
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Job Summary
The role involves managing end-to-end external dispute cases including AFCA complaints from investigation through to resolution.
Candidates must demonstrate strong knowledge of regulatory, legal, and compliance requirements relevant to complaints and dispute resolution.
The company offers benefits including discounted health insurance, an additional rest day, and a volunteer IMPACT day.
Matching Summary
Match Score: 85
This job posting is for an External Dispute Resolution Specialist at ING, located in Wyong or Sydney, Australia. The role involves managing complex customer complaints, particularly those referred through external bodies like AFCA, emphasizing problem-solving and customer care.
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Skills & Requirements
Must-have
Experience managing AFCA complaints
Knowledge of financial services regulations
Ability to investigate complex issues
Strong stakeholder management skills
Excellent written communication skills
Nice-to-have
High level of empathy for vulnerable customers
Resilience in sensitive situations
Trend analysis for continuous improvement
Influence on internal stakeholders
Key Requirements
Demonstrated experience with AFCA in financial services