Not specified; not specified; comprehensive benefi...
Manage dispensing and dosing engineers
Analyze customer feedback and service metrics
Monitor stock levels for first time fix
The Technical Customer Service Lead plays a pivotal role in ensuring Diversey delivers outstanding service to internal and external customers
Job Summary
The Technical Customer Service Lead plays a pivotal role in ensuring Diversey delivers outstanding service to internal and external customers.
This position is responsible for managing regional engineering managers, reviewing KPIs, and creating solutions for service challenges across dispensing and dosing channels.
Diversey offers competitive compensation, comprehensive benefits, and numerous opportunities for professional growth and development to its employees.
Matching Summary
The Technical Customer Service Lead plays a pivotal role in ensuring Diversey delivers outstanding service to internal and external customers.
Salary
Not specified; Not specified; Comprehensive benefits offered
Skills & Requirements
Must-have
Manage Dispensing and Dosing Engineers
Analyze customer feedback and service metrics
Monitor stock levels for first time fix
Review KPIs and prepare management reports
Nice-to-have
Strong analytical and problem-solving skills
Excellent communication and presentation abilities
Ability to lead initiatives and influence stakeholders
Demonstrated continuous improvement mindset
Key Requirements
Minimum of 3 years experience in technical customer service
Proficiency in data analysis and reporting tools
Experience leading initiatives and influencing stakeholders