Specialist - Patient Access (wfm)

Cloudmed

Quezon City, Philippines
Genesys purecloud environment
Interaction optimizer
Interaction client business manager
The Workforce Management Analyst (WFM Analyst) will be responsible for identifying, validating, and interpreting trends in large data sets related to defined workflows as well as effectively communicating proposed solutions to management

Job Summary

  • The Workforce Management Analyst (WFM Analyst) will be responsible for identifying, validating, and interpreting trends in large data sets related to defined workflows as well as effectively communicating proposed solutions to management.
  • Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world.
  • We also offer a culture of excellence that drives customer success and improves patient care.

Matching Summary

The Workforce Management Analyst (WFM Analyst) will be responsible for identifying, validating, and interpreting trends in large data sets related to defined workflows as well as effectively communicating proposed solutions to management.

Skills & Requirements

Must-have

  • Genesys PureCloud environment
  • Interaction Optimizer
  • Interaction Client Business Manager
  • identify and improve scheduling efficiencies
  • forecast and recommend staffing decisions
  • monitor phone queues

Nice-to-have

  • collaborative mentality
  • work well within a team
  • dynamic environment
  • customer engagement platforms
  • evolving healthcare setting

Key Requirements

  • Bachelor’s degree or equivalent experience
  • Strong Excel skills
  • Previous WFM experience
  • Detailed oriented mindset

Work Rights

Not specified

Tailored Resume

Cover Letter