Base: $27.96 - $31.95 ph; bonus/equity: not specif...
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Professional guest engagement
Assist with guest plans and arrangements
Promote hotel services and concessions
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Sofitel Brisbane Central is seeking a full-time Concierge to join their team for the summer season from May to October. The position requires strong communication skills and at least one year of front desk experience, focusing on providing exceptional service to guests at the renowned Fairmont Empress hotel in Victoria, BC.
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Job Summary
Consistently offer professional, friendly and engaging service to assist guests with mail, messages, and any plans or arrangements they require.
Assist guests with dining reservations, handling group/special occasions dining needs, and monitoring all guest inquiries via phone and email.
Personalize pre-arrival communication to VIP ALL members offering Concierge services and assist with check-in and check-out queues during long waits.
Matching Summary
Match Score: 75
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Sofitel Brisbane Central is seeking a full-time Concierge to join their team for the summer season from May to October. The position requires strong communication skills and at least one year of front desk experience, focusing on providing exceptional service to guests at the renowned Fairmont Empress hotel in Victoria, BC.
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Salary
Base: $27.96 - $31.95 per hour; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Professional guest engagement
Assist with guest plans and arrangements
Promote hotel services and concessions
Handle dining reservations and needs
Monitor guest inquiries via phone and email
Assist with departure arrangements
Liaise with hotel departments
Nice-to-have
Engaging service delivery
Problem-solving abilities
Focus on guest needs
Calm and courteous demeanor
Key Requirements
1 year of Front Desk experience
Strong communication skills
Computer literate in Microsoft Window applications