Transition And Improvement Specialist (airport Solutions)
Amadeus
Taguig, Philippines
Customer service support
Service design and deployment
Continual service improvement
As a Customer Service, Transition and Improvement Specialist, you will play a key role in supporting new customer projects across the region, designing and implementing the support model required for each customer and their product needs
Job Summary
As a Customer Service, Transition and Improvement Specialist, you will play a key role in supporting new customer projects across the region, designing and implementing the support model required for each customer and their product needs.
Enhance processes, procedures, tools, and documentation to improve customer satisfaction and first contact resolution, while managing internal improvement projects and coordinating with various teams for customer service improvements.
Amadeus fosters a caring environment that supports both professional growth and personal well-being, offering great opportunities to learn and a complete rewards offer including attractive compensation packages.
Matching Summary
As a Customer Service, Transition and Improvement Specialist, you will play a key role in supporting new customer projects across the region, designing and implementing the support model required for each customer and their product needs.
Skills & Requirements
Must-have
Customer Service Support
Service Design and Deployment
Continual Service Improvement
Project Management
ITIL Best Practices
Nice-to-have
Collaborative team player
Constructive feedback provider
Knowledge sharing
Airport or travel industry experience
Key Requirements
Degree in Computer Science or equivalent experience