Philips Vascular Technical Support Engineer 1

GEHC

Remote, ,
Base: $94,400.00-$141,600.00 annual; bonus/equity:...
Fully remote
Technical support for philips vascular systems
Remote and onsite troubleshooting
Diagnostic imaging equipment servicing
The Philips Vascular Technical Support Engineer I drives customer satisfaction through service excellence by providing technical support and counsel both remote and onsite to Field Service Engineers, Client Service Technicians, and customers experiencing system performance issues

Job Summary

  • The Philips Vascular Technical Support Engineer I drives customer satisfaction through service excellence by providing technical support and counsel both remote and onsite to Field Service Engineers, Client Service Technicians, and customers experiencing system performance issues.
  • GE HealthCare offers a competitive benefits package including medical, dental, vision, paid time off, 401(k) plan, life, disability, and accident insurance, and tuition reimbursement.
  • This position supports improvements in business processes, coaches field engineers, and acts as a subject matter expert for training and new product introduction in the Philips Vascular product family.

Matching Summary

The Philips Vascular Technical Support Engineer I drives customer satisfaction through service excellence by providing technical support and counsel both remote and onsite to Field Service Engineers, Client Service Technicians, and customers experiencing system performance issues.

Salary

Base: $94,400.00-$141,600.00 Annual; Bonus/Equity: Performance based incentive compensation including cash bonuses and/or long term incentives; Benefits: Medical, dental, vision, paid time off, 401(k), life, disability, accident insurance, tuition reimbursement

Skills & Requirements

Must-have

  • Technical support for Philips Vascular systems
  • Remote and onsite troubleshooting
  • Diagnostic imaging equipment servicing
  • Customer escalation management
  • Use of CRM and remote service tools
  • Ability to lift and handle equipment up to 35 lbs

Nice-to-have

  • Strong customer service skills
  • Project or technical leadership experience
  • Training and coaching abilities
  • Networking certification or experience
  • Lean / Six Sigma knowledge
  • Basic financial analysis skills

Key Requirements

  • Associate’s or Bachelor’s degree in Engineering or related field with 5 years mechanical/electrical equipment servicing
  • OR equivalent military education with 5 years servicing experience
  • OR High School Diploma/GED with 8 years servicing experience
  • Minimum 5 years diagnostic imaging experience with Philips Vascular systems
  • Valid Driver’s License
  • Ability to work rotating late shifts and on-call including weekends

Work Rights

Must be legally authorized to work in the United States

Tailored Resume

Cover Letter