Not specified; not specified; attractive salary me...
On-site with flexibility for up to 40% remote work.
Digital customer service experience
End-to-end product lifecycle management
Stakeholder collaboration with it and ux
1&1 Internet Inc. is seeking a Product Owner for their Digital Customer Service team, responsible for enhancing digital service channels and improving customer experience. The ideal candidate should have a strong background in product management, particularly with digital platforms, and possess excellent analytical skills
Job Summary
You are responsible for the strategic development and optimization of the central digital service channel, the Control Center.
The role involves translating customer needs and pain points into effective product requirements while collaborating with cross-functional teams.
Benefits include flexible working hours with up to 40% mobile work options, extensive training opportunities, and employee discounts.
Matching Summary
Match Score: 85
1&1 Internet Inc. is seeking a Product Owner for their Digital Customer Service team, responsible for enhancing digital service channels and improving customer experience. The ideal candidate should have a strong background in product management, particularly with digital platforms, and possess excellent analytical skills.
Salary
Not specified; Not specified; Attractive salary mentioned
Skills & Requirements
Must-have
Digital customer service experience
End-to-end product lifecycle management
Stakeholder collaboration with IT and UX
Nice-to-have
Experience with modern AI technologies
Knowledge of automation in service processes
Strong analytical and conceptual skills
Key Requirements
Completed degree in Business Informatics, Computer Science, or Business Administration
Several years of experience as Product Owner or Product Manager