Senior Operation Manager

PCCW-HKT DataCom Services Ltd

HK, HK, HK
On-site
10 years of relevant experience
Strong managerial experience
Knowledge of pension administration processes
The Senior Operation Manager will oversee the day-to-day operations of the eMPF Service Centres and Contact Centre teams

Job Summary

  • The Senior Operation Manager will oversee the day-to-day operations of the eMPF Service Centres and Contact Centre teams.
  • This role involves coordinating User Acceptance Testing and system enhancements for service delivery.
  • The position requires strong leadership to ensure compliance with regulatory requirements and improve service quality.

Matching Summary

The Senior Operation Manager will oversee the day-to-day operations of the eMPF Service Centres and Contact Centre teams.

Skills & Requirements

Must-have

  • 10 years of relevant experience
  • strong managerial experience
  • knowledge of pension administration processes

Nice-to-have

  • strong interpersonal skills
  • proactive and detail-oriented
  • ability to work under minimal supervision

Key Requirements

  • University degree holder
  • solid understanding of MPFA and SFC
  • possession of SFC or MPF intermediary licences

Work Rights

Not specified

Tailored Resume

Cover Letter