Formic is reshaping American manufacturing by making automation accessible through a Robotics-as-a-Service model, removing barriers of cost, complexity, and risk
Job Summary
Formic is reshaping American manufacturing by making automation accessible through a Robotics-as-a-Service model, removing barriers of cost, complexity, and risk.
The Customer Project Manager will own the customer relationship from pre-deployment through long-term engagement, ensuring seamless experience and sustained value realization.
Formic offers comprehensive benefits including equity, competitive commission, healthcare coverage, paid parental leave, and a 401(k) plan.
Matching Summary
Formic is reshaping American manufacturing by making automation accessible through a Robotics-as-a-Service model, removing barriers of cost, complexity, and risk.
Skills & Requirements
Must-have
Customer relationship ownership
Cross-functional coordination
Operational discipline
Proactive customer communication
Risk signal monitoring
Customer feedback capture
Nice-to-have
Customer advocacy mindset
Fast-growth environment navigation
Calm execution during escalations
Identifying expansion opportunities
Key Requirements
3–7+ years of experience
Proven ability to manage complex customer relationships
Experience with industrial, manufacturing, hardware, robotics, or operationally complex customers preferred