Manager Resident Services- Avana Soco

Greystar Worldwide LLC

Base: $22.72 - $24.72 ph; bonus: eligible for week...
Onsite
Resident complaint resolution within 24 hours
Coordination of resident functions and events
Daily curb appeal and office environment evaluation
Greystar Worldwide LLC is seeking a Manager of Resident Services for their Avana Soco location, responsible for enhancing resident satisfaction and retention through effective customer support and community engagement initiatives. The role requires strong organizational and communication skills to manage resident interactions and coordinate community events

Job Summary

  • This role manages customer support to residents by providing assistance with service requests, accounting, and rental issues to achieve community goals surrounding resident retention.
  • The position requires completing call-backs on all service requests within 24 hours and organizing resident functions including parties and welcome gifts.
  • Employees are eligible for robust benefits including competitive medical, dental, vision, generous paid time off, and a 6-week paid sabbatical after 10 years of service.

Matching Summary

Match Score: 85

Greystar Worldwide LLC is seeking a Manager of Resident Services for their Avana Soco location, responsible for enhancing resident satisfaction and retention through effective customer support and community engagement initiatives. The role requires strong organizational and communication skills to manage resident interactions and coordinate community events.

Salary

Base: $22.72 - $24.72 per hour; Bonus: Eligible for weekly, monthly, or quarterly bonus programs based on performance; Benefits: Medical, Dental, Vision, 401(k) match up to 6%, and paid sabbatical options.

Skills & Requirements

Must-have

  • Resident complaint resolution within 24 hours
  • Coordination of resident functions and events
  • Daily curb appeal and office environment evaluation
  • Review of nightly patrol and valet reports
  • Management of move-in keys and fobs

Nice-to-have

  • Strong customer service orientation
  • Ability to coordinate vendor communications
  • Experience with lease violation protocols
  • Proactive communication skills for newsletters

Work Rights

Not specified

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