Customer Logistics Manager

Airbus Helicopters Canada Ltd

Fort Erie, Ontario, Canada
Onsite
5 years customer support experience
3 years supervisory experience preferred
Sap and salesforce proficiency
The Customer Logistics Manager is responsible for the daily oversight of after-sales support operations for Airbus Helicopters Canada Limited

Job Summary

  • The Customer Logistics Manager is responsible for the daily oversight of after-sales support operations for Airbus Helicopters Canada Limited.
  • This role serves as the primary escalation point for regional customer logistics concerns, complaints, and critical issues to ensure timely resolution.
  • The position requires leading a team of Customer Support Representatives while managing complex logistics processes including AOG, MRO repairs, and inventory planning.

Matching Summary

The Customer Logistics Manager is responsible for the daily oversight of after-sales support operations for Airbus Helicopters Canada Limited.

Skills & Requirements

Must-have

  • 5 years customer support experience
  • 3 years supervisory experience preferred
  • SAP and Salesforce proficiency
  • Aviation maintenance knowledge
  • Crisis management and planning

Nice-to-have

  • Strong analytical business skills
  • Collaborative forecasting ability
  • Ethics and compliance mindset
  • Flexible working arrangements

Key Requirements

  • Bachelor's Degree or equivalent work experience
  • 5 years in Customer Support capacity
  • 3 years supervisory setting experience
  • Proficiency with ERP/MRP systems like SAP
  • CRM experience with Salesforce

Work Rights

Not specified

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