As an Application Expert Support based in Monterrey, Mexico, you will provide technical support via phone, email, and fax while ensuring service quality levels are maintained
Job Summary
As an Application Expert Support based in Monterrey, Mexico, you will provide technical support via phone, email, and fax while ensuring service quality levels are maintained.
Epicor offers competitive pay and comprehensive health and wellness benefits designed to support your overall well-being.
The company fosters an inclusive, global workplace with opportunities for mentorship, continuing education, and career development through programs like LinkedIn Learning and mentoring.
Matching Summary
As an Application Expert Support based in Monterrey, Mexico, you will provide technical support via phone, email, and fax while ensuring service quality levels are maintained.
Skills & Requirements
Must-have
Technical support via phone and email
Strong analytical and troubleshooting skills
Fluency in English written and spoken
ERP knowledge
Customer service experience
Ability to work independently under stress
Nice-to-have
Willingness to learn new technologies
Manufacturing and supply chain exposure
Knowledge of MPC systems
Accounting and finance experience
IT production environment experience
Database administration and SQL programming
Key Requirements
Degree in Finance/Accounting, IT/Systems, or Manufacturing/Supply Chain-related fields