Principal, Customer Success Manager

Workday

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Customer relationship coordination
Liaison between product and customer
Develop customer success plans
** Workday is seeking a Principal Customer Success Manager to join their team, focusing on enhancing customer relationships and driving value in a rapidly growing market. The role emphasizes customer engagement, project management in a software environment, and collaboration across teams to ensure successful adoption of Workday's solutions. **

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Customer Success Managers work directly with customers to improve their overall user experience with Workday.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Principal Customer Success Manager to join their team, focusing on enhancing customer relationships and driving value in a rapidly growing market. The role emphasizes customer engagement, project management in a software environment, and collaboration across teams to ensure successful adoption of Workday's solutions. **

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Liaison between product and customer
  • Develop customer success plans
  • Prioritize and drive issue resolution
  • Facilitate solution adoption
  • Leverage customer relationships for references

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm
  • Bold ideas and genuine care

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Ability to travel up to 30%

Work Rights

Not specified

Tailored Resume

Cover Letter